Published: Aug 23, 2022

Four Strategies for Using Conversational AI to Optimize Customer Experience and Outcomes

When the pandemic disrupted every aspect of business and life, telecommunications became nearly as important as electricity to many consumers. In fact,...

Published: May 09, 2022

Using Data to Drive Business Value

This MIT Tech Review Insights Report explores how organizations are using data to drive business value, especially during turbulent times such as...

Published: May 09, 2022

The Data-Driven Enterprise: A Guide to Maximising the Value of your Data

This eBook covers the six practical steps your organization can take to become data-driven and how other organizations are using data to better customer...

Published: Aug 24, 2022

Telefonica Automated Technical Support Using Dynamic Process Guidance Software

About the Client O2 employs over 21,000 people in the UK and has over 480 retail stores. Its Gurus business is described internally as “the home...

Published: Sep 13, 2022

3 Key Drivers of Employee Belonging

This guide offers organizational leaders a deeper understanding of why implementing more personalized belonging initiatives for their entire workforce...

Published: May 09, 2022

Data-Driven Reinvention

This eBook covers the benefits of becoming data-driven and the three stages that will get you there. Organizations that are data-driven are reinventing...

Published: Aug 23, 2022

The Future of Retail is Conversations

Retail may never be the same. Consumers who were previously averse to online shopping suddenly embraced it during the pandemic, and many don’t plan...

Published: May 09, 2022

How Treating Data as a Strategic Asset Drives Growth

This IDG eBook explores how organizations can build a successful and sustainable data approach to capitalize on data-driven decision making and outcomes....

Published: May 09, 2022

The Guide to Building a Winning Data Strategy

This MIT Sloan Management Review Executive Guide covers why culture is the greatest barrier to success, how actioned analytics drive new customer...

Published: Sep 13, 2022

Mindsets for boosting sales productivity

71% of sales leaders don’t think they can adapt their strategy fast enough to deal with change and uncertainty, let alone prepare their teams for...

Published: May 10, 2022

Using Technology to Address Challenges in the Staffing of Hourly Frontline Workers in Retail and Hospitality

Retail and hospitality employers face tough competition for frontline workers—but a flexible, employee-friendly scheduling process can help organizations...

Published: Sep 13, 2022

Inclusive Leadership Report

How is your organization encouraging inclusive leadership? Download our in-depth quarterly report to learn how inclusive leadership across organizations...

Published: Aug 24, 2022

Conversational AI and Automation Are Transforming Customer Service

Throughout the pandemic, one of the hardest hit areas of business has been the contact center. Starting with the sudden, wholesale shift from brick-and-mortar...

Published: Sep 21, 2022

The marketer's guide to moving with agility

So fast and agile, it hardly feels like work management. There's nothing more stifling to the success of a marketing team than sluggish, mismanaged...

Four Strategies for Using Conversational AI to Optimize Customer Experience and Outcomes

Using Data to Drive Business Value

The Data-Driven Enterprise: A Guide to Maximising the Value of your Data

Telefonica Automated Technical Support Using Dynamic Process Guidance Software

3 Key Drivers of Employee Belonging

Data-Driven Reinvention

The Future of Retail is Conversations

How Treating Data as a Strategic Asset Drives Growth

The Guide to Building a Winning Data Strategy

Mindsets for boosting sales productivity

Using Technology to Address Challenges in the Staffing of Hourly Frontline Workers in Retail and Hospitality

Inclusive Leadership Report

Conversational AI and Automation Are Transforming Customer Service

The marketer's guide to moving with agility

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