Transforming From Transactional to Conversational Customer Care
Learn how the WhatsApp Business Platform helps evolve the customer experience, increase agent efficiency, and drive revenue.
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Published: Sep 22, 2023
Published: Oct 20, 2022
Evolving Work Management at the Happiest Place on Earth
Get a look at the ongoing reorganization and redeployment of Workfront for Disney's internal agency, Yellow Shoes, through the lens of the Project...
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Le guide de l’expert IT en IA et gestion de contenu
Plus de 60 % des DSI estiment que l’intelligence artificielle (IA) et le machine learning seront essentiels à leurs activités d’ici...
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The Insiders Guide to Better Meetings...
Connecting with today’s crazy-busy prospects is tough. More and more, your conversations happen over the phone and online. Which is why winning in...
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8 Higher Ed Digital Experiences Make The Grade
The digital-first future is here, and higher education institutions are figuring out how to make the most of it. For universities, this often means ingratiating...
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Published: May 26, 2023
Future of Shopping: Your Guide to a Successful Live Commerce Strategy
Live Commerce has exploded onto the E-Commerce scene with China leading the way in terms of growth and market penetration. In fact, E-Commerce sales as...
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Published: Oct 14, 2022
Brilliant Experiences, Channel by Channel
Communicating in ways that speak to each individual customer, is what allows brands to build strong relationships. In this guide, we’ll explore how...
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Published: May 26, 2023
Future of Shopping: Your Guide to a Successful Live Commerce Strategy
Live Commerce has exploded onto the E-Commerce scene with China leading the way in terms of growth and market penetration. In fact, E-Commerce sales as...
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The Ultimate CX Agent Guide
Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption that forever changed how businesses interact...
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Published: Nov 30, 2022
Exceed Expectations as One Connected Team
The financial services industry has recently faced a significant shift towards the demand for digital services and engagement. A recent study shows that...
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The Perfect Fit: How Video Marketing Can Boost Your Online Sales
What’s the one factor that over three quarters (77%) of British consumers say will encourage them to buy more online? Answer: better use...
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La Trobe University Maintains High Enrollment Rates with Live and On-demand Webinars
Founded with the intention to make higher education more accessible in Melbourne and regional Victoria, La Trobe University has served tens of thousands...
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La guida dell'esperto IT all'AI e alla gestione dei contenuti.
Più del 60% dei CIO afferma che entro 5 anni l'intelligenza artificiale (AI) e l'apprendimento automatico saranno fondamentali per il loro...
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Published: Jul 05, 2022
The Ultimate CX Agent Guide: How to be the ‘employer of choice’ and not an internet meme
Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment?
We asked CX coaching experts...
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