The Speed of Change: How Fast Are You?
The global pandemic and impact of lockdown has been a massive shock to the economy and to our daily lives. While a “new normal” is developing,...
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Voyager USB Bluetooth security
Plantronics takes customer’s security concerns seriously and despite widespread press reports of Bluetooth security vulnerabilities in Bluetooth...
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Streamlined Recruiting, Hiring, and Onboarding: Eliminate the Paper Pain
HR is all about serving your people, whether they are shiny new recruits or lifetime employees. But all too often, outdated and cumbersome paper-based...
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The 2017 Global State of Customer Service Report
Customers expect more from brands when it comes to convenience, resolution times and agent expertise. Evolving customer preferences are tightly linked...
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The Sales Analytics Guide
How can analytics help drive sales performance?
This guide will help you establish the power of using sales analytics in your business, and how you...
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Plantronics headsets increase knowledge worker productivity 23.5%
Productivity—what does it mean? Profi t. Productivity means profi t. When an employee can complete more work in a normal workday, revenue increases...
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Enterprise Collaboration: Benefits, Misalignments, and Risks
Enterprise Collaboration: Benefits, Misalignments and Risks.
Enterprise collaboration and digital transformation initiatives, enabled by technology,...
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Personalization? It’s Easy! How Sitecore Allows Digital Marketers to Create Personalized Web Experiences, Painlessly
With an average conversion rate at just 2.2%1, and an industry-average “acceptable” bounce rate of between 20% and 35%, approximately 97.8%...
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B2B Digital Commerce: Understanding Customer Expectations
Now more than ever, an enterprise’s ability to understand the needs of their customers and respond quickly is paramount. By enabling customers to...
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Daten sind das neue Wasser: Warum es so wichtig ist, in Daten- und Analysepipelines zu investieren
Immer mehr Unternehmen betrachten Daten nicht nur als wertvolle Ressource, sondern als entscheidendes Mittel, um Ihr Überleben zu sichern. Im IDC-Bericht...
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Belegen SieBelegen Sie den Wertden Wert Ihres Marketings
In einer digitalen Welt, in der jede Kampagne und jedes Kundenerlebnis nachverfolgt werden kann, ist es für Marketer unerlässlich, über...
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Reporting Made Easy: 3 Steps to a Stronger KPI Strategy
Are you drowning in meaningless metrics? Creating smarter reports and tracking KPIs is a must, but it can also feel like a daunting task. Kickstart your...
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Unlocking the value of open economies with data
With the PSD2 and GDPR coming into play in 2018, the financial industry in particular will experience major changes.
Although these two regulations...
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Maîtrisez la gestion des campagnes omnicanal
Vous devez proposer des expériences là où se trouvent vos clients. Et chacune d’elles doit venir prolonger la précédente...
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