Published: Sep 13, 2022

4 Mindsets and behaviors of future ready sales teams

Developing your sales managers can create a ripple effect across all of your employees and teams. Prepare your sellers for the future, no matter what comes...

Published: Aug 24, 2022

BNP Paribas Cardif Simplified Customer Acquisition With Proactive Customer Service

BNP Paribas is a international banking group. It is the world’s 8th largest bank by total assets, and currently operates with a presence in 72 countries....

Published: Aug 24, 2022

The Future of AI for Contact Centers

Today AI is embedded within every aspect of our lives. Most of the things we take for granted like asking Alexa to play our favorite music or unlocking...

Published: May 09, 2022

Data Reinvention: Business Transformation Through a New Lens

This HBR Report explores the value that data is bringing to organizations and how to avoid the common pitfalls many face when embedding a data strategy...

Published: Sep 13, 2022

Inclusive Leadership Report

How is your organization encouraging inclusive leadership? Download our in-depth quarterly report to learn how inclusive leadership across organizations...

Published: May 09, 2022

Using Data to Drive Business Value

This MIT Tech Review Insights Report explores how organizations are using data to drive business value, especially during turbulent times such as...

Published: Aug 23, 2022

Four Strategies for Using Conversational AI to Optimize Customer Experience and Outcomes

When the pandemic disrupted every aspect of business and life, telecommunications became nearly as important as electricity to many consumers. In fact,...

Published: Feb 03, 2022

Improving the Frontline Employee Experience in Retail

Today’s retailers need better solutions to help them overcome hiring challenges and win the war for talent. Download this eBook to learn how...

Published: Aug 24, 2022

When the Agent Experience Suffers, So Does Customer Experience

Today’s agents are more stressed out, frustrated, and likely to leave than ever before. Traditional tools don’t help. The only way to systematically...

Published: May 09, 2022

How Treating Data as a Strategic Asset Drives Growth

This IDG eBook explores how organizations can build a successful and sustainable data approach to capitalize on data-driven decision making and outcomes....

Published: Sep 21, 2022

7 Marketing Project Management Challenges and the Keys to Solving Them

This eBook follows the entire lifecycle of work and explores seven of the most common challenges marketers face when managing projects and what to do to...

Published: Sep 21, 2022

Mixing agile and waterfall

Your guide to the mixed methodology workflow landscape. Some teams function best with an Agile approach to their workflows. And for others, a Waterfall...

Published: Sep 13, 2022

4 Actionable ways to retain your top talent

Thinking about how to approach talent retention and key your best performers? Download this guide to learn more about how to approach talent retention...

Published: Sep 13, 2022

Mindsets for boosting sales productivity

71% of sales leaders don’t think they can adapt their strategy fast enough to deal with change and uncertainty, let alone prepare their teams for...

4 Mindsets and behaviors of future ready sales teams

BNP Paribas Cardif Simplified Customer Acquisition With Proactive Customer Service

The Future of AI for Contact Centers

Data Reinvention: Business Transformation Through a New Lens

Inclusive Leadership Report

Using Data to Drive Business Value

Four Strategies for Using Conversational AI to Optimize Customer Experience and Outcomes

Improving the Frontline Employee Experience in Retail

When the Agent Experience Suffers, So Does Customer Experience

How Treating Data as a Strategic Asset Drives Growth

7 Marketing Project Management Challenges and the Keys to Solving Them

Mixing agile and waterfall

4 Actionable ways to retain your top talent

Mindsets for boosting sales productivity

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