Using Data to Drive Business Value
This MIT Tech Review Insights Report explores how organizations are using data to drive business value, especially during turbulent times such as...
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Published: May 09, 2022
Published: Aug 24, 2022
Conversational AI and Automation Are Transforming Customer Service
Throughout the pandemic, one of the hardest hit areas of business has been the contact center. Starting with the sudden, wholesale shift from brick-and-mortar...
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Published: May 09, 2022
How Treating Data as a Strategic Asset Drives Growth
This IDG eBook explores how organizations can build a successful and sustainable data approach to capitalize on data-driven decision making and outcomes....
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Published: May 09, 2022
Data Reinvention: Business Transformation Through a New Lens
This HBR Report explores the value that data is bringing to organizations and how to avoid the common pitfalls many face when embedding a data strategy...
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Published: Sep 21, 2022
Work Management for Marketers: Digital Content Creation
The most successful organisations—and the most successful marketing leaders—treat work like a tier one asset. They understand that work impacts...
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Published: May 09, 2022
The Data-Driven Enterprise: A Guide to Maximising the Value of your Data
This eBook covers the six practical steps your organization can take to become data-driven and how other organizations are using data to better customer...
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Published: May 10, 2022
Using Technology to Address Challenges in the Staffing of Hourly Frontline Workers in Retail and Hospitality
Retail and hospitality employers face tough competition for frontline workers—but a flexible, employee-friendly scheduling process can help organizations...
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Published: May 09, 2022
The Guide to Building a Winning Data Strategy
This MIT Sloan Management Review Executive Guide covers why culture is the greatest barrier to success, how actioned analytics drive new customer...
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Published: Aug 24, 2022
The Future of AI for Contact Centers
Today AI is embedded within every aspect of our lives. Most of the things we take for granted like asking Alexa to play our favorite music or unlocking...
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Published: Sep 21, 2022
Mixing agile and waterfall
Your guide to the mixed methodology workflow landscape.
Some teams function best with an Agile approach to their workflows. And for others, a Waterfall...
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Published: Sep 13, 2022
Inclusive Leadership Report
How is your organization encouraging inclusive leadership?
Download our in-depth quarterly report to learn how inclusive leadership across organizations...
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Published: Aug 23, 2022
Four Strategies for Using Conversational AI to Optimize Customer Experience and Outcomes
When the pandemic disrupted every aspect of business and life, telecommunications became nearly as important as electricity to many consumers. In fact,...
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Published: Oct 20, 2021
Report: Forward-Looking Technology for Retail CIOs
As the world continues to change, today’s retail CIO is being asked to ensure technology can keep pace. In this Workday and IBM Industry Perspective...
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Published: Sep 21, 2022
The marketer's guide to moving with agility
So fast and agile, it hardly feels like work management.
There's nothing more stifling to the success of a marketing team than sluggish, mismanaged...
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