Published: Aug 24, 2022

Telefonica Automated Technical Support Using Dynamic Process Guidance Software

About the Client O2 employs over 21,000 people in the UK and has over 480 retail stores. Its Gurus business is described internally as “the home...

Published: Sep 21, 2022

7 Marketing Project Management Challenges and the Keys to Solving Them

This eBook follows the entire lifecycle of work and explores seven of the most common challenges marketers face when managing projects and what to do to...

Published: May 09, 2022

Using Data to Drive Business Value

This MIT Tech Review Insights Report explores how organizations are using data to drive business value, especially during turbulent times such as...

Published: May 09, 2022

Data Reinvention: Business Transformation Through a New Lens

This HBR Report explores the value that data is bringing to organizations and how to avoid the common pitfalls many face when embedding a data strategy...

Published: Sep 13, 2022

5 Skills managers need to lead in the next normal

With the work landscape rapidly changing, the challenges ahead will require unique solutions. We surveyed over 4,000 BetterUp members to find out what...

Published: Aug 24, 2022

Conversational AI and Automation Are Transforming Customer Service

Throughout the pandemic, one of the hardest hit areas of business has been the contact center. Starting with the sudden, wholesale shift from brick-and-mortar...

Published: May 09, 2022

Data-Driven Reinvention

This eBook covers the benefits of becoming data-driven and the three stages that will get you there. Organizations that are data-driven are reinventing...

Published: Sep 21, 2022

The marketer's guide to moving with agility

So fast and agile, it hardly feels like work management. There's nothing more stifling to the success of a marketing team than sluggish, mismanaged...

Published: May 10, 2022

Using Technology to Address Challenges in the Staffing of Hourly Frontline Workers in Retail and Hospitality

Retail and hospitality employers face tough competition for frontline workers—but a flexible, employee-friendly scheduling process can help organizations...

Published: Aug 23, 2022

Four Strategies for Using Conversational AI to Optimize Customer Experience and Outcomes

When the pandemic disrupted every aspect of business and life, telecommunications became nearly as important as electricity to many consumers. In fact,...

Published: Oct 20, 2021

Report: Forward-Looking Technology for Retail CIOs

As the world continues to change, today’s retail CIO is being asked to ensure technology can keep pace. In this Workday and IBM Industry Perspective...

Published: May 09, 2022

How Treating Data as a Strategic Asset Drives Growth

This IDG eBook explores how organizations can build a successful and sustainable data approach to capitalize on data-driven decision making and outcomes....

Published: Sep 13, 2022

4 Actionable ways to retain your top talent

Thinking about how to approach talent retention and key your best performers? Download this guide to learn more about how to approach talent retention...

Published: Aug 23, 2022

The Future of Retail is Conversations

Retail may never be the same. Consumers who were previously averse to online shopping suddenly embraced it during the pandemic, and many don’t plan...

Telefonica Automated Technical Support Using Dynamic Process Guidance Software

7 Marketing Project Management Challenges and the Keys to Solving Them

Using Data to Drive Business Value

Data Reinvention: Business Transformation Through a New Lens

5 Skills managers need to lead in the next normal

Conversational AI and Automation Are Transforming Customer Service

Data-Driven Reinvention

The marketer's guide to moving with agility

Using Technology to Address Challenges in the Staffing of Hourly Frontline Workers in Retail and Hospitality

Four Strategies for Using Conversational AI to Optimize Customer Experience and Outcomes

Report: Forward-Looking Technology for Retail CIOs

How Treating Data as a Strategic Asset Drives Growth

4 Actionable ways to retain your top talent

The Future of Retail is Conversations

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