Published: May 09, 2022

Data-Driven Reinvention

This eBook covers the benefits of becoming data-driven and the three stages that will get you there. Organizations that are data-driven are reinventing...

Published: Apr 06, 2022

Instant data for real-time business results

Machine learning is evolving faster than ever – AI and analytics can give you the capabilities to become data-driven. With technology and data...

Published: May 09, 2022

Data Reinvention: Business Transformation Through a New Lens

This HBR Report explores the value that data is bringing to organizations and how to avoid the common pitfalls many face when embedding a data strategy...

Published: Apr 06, 2022

97% of data sits unused by organisations

Data has the capability to transform your business, but only if it’s collected and processed in the right way. However, many organisations are missing...

Published: Jul 26, 2022

Our cloud solution is better for business and the planet

As technology advances, IT infrastructures are one potential route for businesses to increase their energy efficiency and reduce carbon emissions. Even...

Published: Jun 30, 2022

How to get maximum productivity from your remote teams

When COVID-19 struck businesses in March 2020, companies scrambled to cobble together temporary work-fromhome (WFH) collaboration solutions that could...

Published: Jun 09, 2022

Creator Marketing: The Next Era of Influencers

The advertising industry is changing. Privacy is a growing topic, with the phasing out of third-party cookies, as well as the majority of global iOS users...

Published: Jun 30, 2022

2022 Guide to Leading an Agent-Centric Contact Center

Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees in your contact center might feel like you’re...

Published: Jul 14, 2022

Get the Growth Engine Playbook for Online Trading Platforms

Turbo-charge your growth with smoother experiences and better payment capabilities. Key Findings We know Online Trading Platforms are ambitious...

Published: Jun 30, 2022

The Innovator’s Guide to the Digital-first Contact Center

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs to handle next generation digital channels in the...

Published: Jun 30, 2022

2022 State of Customer Experience Technology

Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority....

Published: Jul 04, 2022

2022 agent experience trends report

RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover and retention. In the survey, twothirds of contact...