The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there is no going back to how things were. Deprived of...
Since we last published our Webinar Benchmarks Report to provide an overview of webinar performance across 2019, the world has changed dramatically. The...
The rise of marketing technology has in some ways shined a light into areas that were previously hard to measure: media effectiveness, engagement with...
2020 was een jaar waarin digitale ervaringen, vanuit productie- en consumptieperspectief, in de schijnwerpers stonden. De trend om het traject van de koper...
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