2022 Digital Consumer Trends Index
New global research commissioned by Cheetah Digital reveals what consumers expect from the brands they do business with online, the channels they want...
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Published: Oct 13, 2022
Published: Nov 18, 2022
Time to Consolidate, Not Complicate
Why businesses are consolidating use of a single support solution for both customers and employees.
The day-to-day experiences of customer care...
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Published: May 09, 2022
The Data-Driven Enterprise: A Guide to Maximising the Value of your Data
This eBook covers the six practical steps your organization can take to become data-driven and how other organizations are using data to better customer...
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Published: Nov 18, 2022
Four Remote Support Teams That Keep It Simple and Succeed
An easy customer experience is the hallmark of today’s most successful support organisations.
That’s why these four top-notch organisations...
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Published: Oct 13, 2022
A Marketer’s Guide to Building Loyalty
Consumers today have more choices than ever.
Often, all it takes is a better online experience, an enticing deal, or a more convenient location for...
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Published: Nov 30, 2022
Workplace Transformation: Disrupt the Way Your Business Operates - S263
If you’re not thinking about how to transform the way your business operates, collaborates, manages, and performs work, you’re already behind....
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Published: May 09, 2022
The Guide to Building a Winning Data Strategy
This MIT Sloan Management Review Executive Guide covers why culture is the greatest barrier to success, how actioned analytics drive new customer...
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Published: Oct 13, 2022
The Zero-Party Data Playbook 2022
We are in the midst of a great flux for marketers. Google and other behemoth browsers have finally cemented plans to comprehensively curtail third-party...
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Published: Oct 13, 2022
The Relationship Marketer’s Playbook For Holiday Planning 2022
Sleigh your 2022 holiday marketing efforts with this tree-mendous guide
Summer holidays are coming! You might still be wearing layers and cooking...
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Published: Nov 22, 2022
Omnichannel Loyalty
For as heartfelt of a topic as it is, navigating the world of loyalty technology can be a real pain. It shouldn’t be, especially when a successful...
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Published: Oct 07, 2022
Meet Changing Consumer Expectations: How Marketers are Adjusting their Commerce Strategies in Light of Shifting Behaviors
To learn more about the impact of shifting consumer behaviors, PayPal partnered with AdWeek to better understand how marketing and commerce decision makers...
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Published: Oct 20, 2022
The marketer’s guide to moving with agility
There’s nothing more gut-wrenching than seeing an Olympic hurdler stumble out of the blocks at the start of a make-orbreak heat. What should be an...
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Published: Nov 18, 2022
Consistency, Speed, and Simplicity: Global Remote Support for Pioneering and NerdApp Platform
Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and simplicity of remote support services offered by its...
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Published: Nov 08, 2022
The six steps to reinvention: How businesses can thrive in a post-pandemic world
In the wake of the pandemic, enterprises realised the limitations of traditional business models—and the need to reinvent themselves. Based on a...
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