Customer Operations for Dummies
Customers want answers to their issues and requests yesterday. So how can you empower your teams to deliver proactive service? Get Customer Operations...
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Published: Jun 23, 2023
Published: Jun 23, 2023
Customer Operations for Dummies
Customers want answers to their issues and requests yesterday. So how can you empower your teams to deliver proactive service? Get Customer Operations...
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Published: Sep 22, 2023
How Conversational Business Can Help You Get – and Stay – Closer to Your Customers
It can be a struggle to grow your business at scale while keeping customer experiences both authentic and actionable. Add to that the complexity of identifying...
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Published: Sep 18, 2023
IDC white paper: The untapped value of unstructured data
Unstructured data — customer contracts, product specs, employee handbooks, and so much more — makes up 90% of your business data, according...
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Published: May 09, 2022
The Data-Driven Enterprise: A Guide to Maximising the Value of your Data
This eBook covers the six practical steps your organization can take to become data-driven and how other organizations are using data to better customer...
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Published: May 30, 2022
CMO’s Guide to AI for Customer-Centric Marketing
AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict a customer’s needs and wants and improve...
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Published: Oct 11, 2022
Best-In-Class Email Marketing
Interactions between consumers and brands are increasingly playing out across a wide variety of different online touchpoints, channels, and platforms....
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11 ConvertKit Alternatives for Your Email Marketing Strategy
You probably like that ConvertKit lets you offer digital product sales and create marketing emails all within a single platform. But maybe that’s...
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Email Personalization and Compliance
Financial institutions have been around for a long time, but competition has grown fierce with the digital age. Professional investors are no longer demanding...
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Published: Jul 05, 2022
7 trainable soft skills for outstanding agents
The average contact centre manager spends 35% of their time looking for coaching opportunities, but only around 7% of their time actually coaching....
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Maximaliseer de investering in Customer Experience met Contact Center as a Service (CCaaS)
Vooroplopende bedrijven profiteren al volop van de concrete resultaten en nieuwe kansen, mogelijk gemaakt door CCaaS. Zij hebben alles wat ze nodig hebben...
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A modern application platform for a customer-first culture
Where people, processes and technology align around customer needs – is the biggest challenge CX professionals face. But it’s one made almost...
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Published: Jun 30, 2022
Next-Gen Cloud Contact Centers RingCentral Special Edition
Finally, it’s here—the new Next-Gen Cloud Contact Centers for Dummies ® , RingCentral Special Edition eBook. From compelling...
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