Get closer to customers with conversation
How Conversational Business Can Help You Get – and Stay – Closer to Your Customers
You know how to deliver high-quality experiences....
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Published: Sep 22, 2023
Published: Sep 22, 2023
Get closer to customers with conversation
How Conversational Business Can Help You Get – and Stay – Closer to Your Customers
You know how to build authentic customer connections....
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Published: Sep 21, 2023
Customer Insights: Customer Experience Testimonials
Businesses are under pressure to find a versatile solution that can help reduce operational costs while resolving customer issues faster. Learn how...
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Published: Sep 22, 2023
Get closer to customers with conversation
How Conversational Business Can Help You Get – and Stay – Closer to Your Customers
You know how to create high-quality experiences....
View More
Published: Sep 18, 2023
IDC white paper: The untapped value of unstructured data
Unstructured data — customer contracts, product specs, employee handbooks, and so much more — makes up 90% of your business data, according...
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Modern Marketing Essential Guide to Social Marketing
Social media has evolved. And marketing, finally is catching up. From super-sensitive sentiment detection to data-driven channel charges, the technology...
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Referral Marketing Guide: how to build a customer referral program
Did you know that referral marketing generates 3 to 5 times higher conversion rates than any other marketing channel? Referral marketing is a fantastic...
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Improving Service and Reducing Costs in Contact Centers
Leverage AWS AI services to enhance customer experiences.
It’s time to leave behind the challenges of legacy contact centers—long wait...
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Published: Jul 05, 2022
"Knowledge Rocks !" Une introduction à la gestion des connaissances dans le centre de contact
Le dernier eBook de NICE CXone, "Knowledge Rocks !" est un guide complet pour fournir un contenu clair, accessible et utile aux clients, tout...
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What is Response Rate and how to improve
Each day, an average consumer receives from at least twenty to two hundred emails, fluttering in their inbox asking for the user’s attention. Hence,...
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Published: Oct 14, 2022
The Cross-Channel Marketing Difference
These days, leveraging a cross-channel approach to customer engagement isn’t a nice-to-have, it’s an imperative. And truly effective engagement...
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Kundenservice mit digitalen Workflows straffen
Wie Sie selbst in unerwarteten Situationen optimale Kunden-Experiences ermöglichen
Eine herausragende Kunden-Experience lässt sich in diesen...
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Published: Jun 30, 2022
Next-Gen Cloud Contact Centers RingCentral Special Edition
Finally, it’s here—the new Next-Gen Cloud Contact Centers for Dummies ® , RingCentral Special Edition eBook. From compelling...
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IDC: Electronic Signatures Accelerate Business
IDC Analyst Brief: From business to nonprofits and government services – organizations cannot afford disruption of vital documents. Adopting electronic...
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