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The 2021 Digital Trends Report looks to both the past and the future, presenting two equally valuable perspectives: What has changed in the last year as a result of the pandemic, and the trends that are waiting around the corner.
Thousands of seasoned professionals have shared their hard-won lessons of the pandemic...
Published: Feb 16, 2021
In a world where commercial success is increasingly defined by the quality of the customer experience (CX), the IT function plays a crucial role in making sure organisations deliver against the needs and expectations of their customers.
This Econsultancy/Adobe report focuses on how IT professionals responded to the...
Published: Feb 01, 2021
The digital-first future is here, and higher education institutions are figuring out how to make the most of it. For universities, this often means ingratiating digital assets into the wider higher education experience. Everything from recruitment strategies and alumni engagement to donor events now needs a digital touch....
Published: Mar 03, 2021
Learn six best practices of customer service and operations leaders for delivering consistent customer experiences even when the unexpected happens. See how to:
Break down silos and automate processes across teams
Detect and prevent potential issues
Identify opportunities for automation and efficiency...
Published: Apr 01, 2021
Bigger. Better. Faster. Stronger. That’s the premise of Industry 4.0, where new technologies make connections between physical and digital worlds possible. But manufacturing and industrial professionals miss a crucial element of the 4.0 equation: dynamic digital experiences that provide bigger, better and faster...
Published: Mar 02, 2021
El año 2020 ve al planeta viviendo una pandemia. Con algunas excepciones, como el heroico personal de auxilio, muchas personas se refugian en sus hogares. Una de las principales formas de conectarse con los demás es a través de la tecnología. Si, como marca, necesita convencerse de que las experiencias...
Published: Feb 18, 2021
Amplitude worked with Wiley Books to put together an easy-to-understand resource on using product analytics to build better product experiences for your customers.
This book explains how product analytics shapes some of the most successful products from brands like IBM, HubSpot, NBC, NerdWallet, and more. Download...
Published: Mar 19, 2021
One of your biggest opportunities to deliver a superior experience is through customer service, and traditional CRM just isn’t cutting it anymore. In this eBook, Farrell Hough, Senior VP Customer Workflow Products at ServiceNow, discusses the need for purpose-built customer engagement technology and processes that...
Published: Apr 01, 2021
2020 was a year where digital experiences, from a production and consumption perspective, were thrust into the limelight. While the trend towards the digitization of the buyer’s journey had already been started, the global pandemic accelerated this trend in ways that no one could have imagined.
Overnight, marketers...
Published: Mar 22, 2021
How IT can help customer service adapt to changing demands in an unpredictable world.
Today’s customers are facing unprecedented challenges—which means they have radically new expectations for service delivery. To meet these heightened expectations, service teams are looking to IT to provide the innovations...
Published: Apr 01, 2021
Deliver better customer experiences – even when the unexpected happens.
Delivering a great customer experience can be difficult in challenging times like these. But there is a way to help your customer service teams to continue performing efficiently – even when the unexpected happens.
What’s...
Published: Apr 01, 2021
There is one thing successful retailers have in common, particularly in these uncertain times: a firm grip on data.
Retailers have had to pivot at breakneck speed to meet the demands of the lockdown consumer. And those that found it easiest were the ones who took an algorithmic approach.
So, what does...
Published: Jan 19, 2021
Investing in great outcomes for customers and employees.
The road to exceptional customer service has been rerouted. Today’s customers are undergoing a bumpier journey, and they’re asking for help adapting to the unexpected. That means that service teams have to learn to navigate a new reality while still...
Published: Apr 01, 2021
Over the last year retailers have faced unprecedented challenges. The need to rapidly adapt to shifting consumer trends has never been more evident. For retailers that get it right, there is a huge opportunity to emerge from the Covid-19 crisis in better shape than ever.
This Econsultancy/Adobe report is based on...
Published: Mar 03, 2021
De CMS-wereld is veranderd. Voorheen kochten grote bedrijven high-end systemen die ze aan hun wensen aanpasten, terwijl middelgrote bedrijven genoegen namen met basisoplossingen voorzien van een aantal standaardfuncties. Maar met de komst van cloud-native CMS-platforms wordt het speelveld gelijkwaardiger: ze bieden ook...
Published: Feb 18, 2021
Veel bedrijven upgraden hun CMS als onderdeel van een grotere digitale transformatie. Een nieuw CMS betekent niet dat u uw website helemaal opnieuw moet ontwerpen, maar kan wel een goed moment zijn om de digitale ervaring voor uw klanten opnieuw vorm te geven.
Als u eenmaal een nieuw CMS hebt geïmplementeerd,...
Published: Feb 18, 2021