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IDC MarketScape: Worldwide Collaboration and Community Applications 2021 Vendor Assessment
This study applies the IDC MarketScape methodology to evaluate major global collaborative and community platform vendors.
As the pandemic...
Reinventing sales: 5 imperatives for the future
The upheavals of 2020 created an opportunity for sales teams to rethink how they operate in a work-from-anywhere world. The synchronous, in-person...
Choosing a collaboration platform - 8 questions every IT leader should ask
Software has transformed every business discipline. After the initial strides made by email, conferencing and chat apps, progress in collaboration...
Introducing Forrester’s new study: The Total Economic Impact of Slack for Service Teams
Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often requires a feat of company-wide coordination....
Introducing Forrester’s new study: The Total Economic Impact of Slack for Sales Teams
Sales teams want to spend more time selling and less time hunting down information. They want to connect quickly with cross-functional partners...
Reinventing work
We’re coming off one of the most challenging years in business history. The pandemic forced every company to accelerate transformations...
The Digital-first Toolkit
Over the past year, society has proven we can be effective, creative and productive working from anywhere—even amid a global pandemic....
The Total Economic Impact™ Of Slack For Technical Teams
Slack commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment...
Get ready for Slack Frontiers 2021
Power up your team, further your career and build your digital HQ for the work-from-anywhere world. Oh, and have some fun doing it all. Join...
Reinventing customer service
The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and how best to support the people who do...
