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Reinventing customer service
The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and how best to support the people who do...
Win the battle for talent with a digital HQ
In times of disruption, it’s the companies that embrace new ways of working that succeed. With 55% of employees open to a new job in the...
Reinventing work in development teams
Software engineering teams were often among the best placed to adjust to 2020’s shift to working from home (WFH). While colleagues in...
IDC MarketScape: Worldwide Collaboration and Community Applications 2021 Vendor Assessment
This study applies the IDC MarketScape methodology to evaluate major global collaborative and community platform vendors.
As the pandemic...
Choosing a collaboration platform - 8 questions every IT leader should ask
Software has transformed every business discipline. After the initial strides made by email, conferencing and chat apps, progress in collaboration...
The digital HQ toolkit
Recent events have shown us that we can be effective, creative and productive working from anywhere – even amid a pandemic. We’ve...
Reinventing work - New imperatives for the future of working
Following one of the most challenging years in business history, the pandemic has forced every company to accelerate its most important transformations....
Reinventing sales: 5 imperatives for the future
The upheavals of 2020 created an opportunity for sales teams to rethink how they operate in a work-from-anywhere world. The synchronous, in-person...
Introducing Forrester’s new study: The Total Economic Impact of Slack for Service Teams
Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often requires a feat of company-wide coordination....
Reinventing work
We’re coming off one of the most challenging years in business history. The pandemic forced every company to accelerate transformations...
