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Magic Quadrant for the CRM Customer Engagement Center, 2021
COVID-19 demanded immediate action from customer service organizations and accelerated demand for, and adoption of, CECs at scale. This Magic...
En route pour une expérience utilisateur époustouflante !
Certains obstacles clés, comme les opérations cloisonnées, les services réactifs et les canaux de service limités,...
Complete integration. Absolute experience. – The Customer Experience Handbook
Customer experience is the key battleground for brand differentiation in today’s hyper-competitive, always-on, highly connected world....
The 3 stakeholders your customer experience transformation needs to serve
How can you continue to make improvements in spite of unexpected challenges?
Realising customer experience transformation can be challenging...
Evolution of the Service Experience: The Aftermarket as Driver of Differentiation and Value
How can service organizations and discreet manufacturing unearth new revenue streams, and ensure post-sales experience quality? The answer is...
Understanding Low-Code and Citizen Development
Speed and agility have never been more critical for organizations. Why? Because there’s a constant need to navigate and respond to an...
The Total Economic Impact™ Of ServiceNow Field Service Management
ServiceNow ® Field Service Management is a cloud-based solution that connects field service to other parts of the organization to improve...
Visibility in Action
Powering end-to-end insights across customer experience, satisfaction, and cost management.
Leading companies pride themselves on offering...
Artificial intelligence. Human experience
Five ways to strengthen customer experience with AI
Customer experience (CX) is the key battleground for brand differentiation. Let’s...
Aberdeen on customer experience: How leading firms succeed with customer operations
Aberdeen surveyed 1,357 businesses from over 10 industries to share their top strategic priorities and core capabilities for managing customer...
