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Next-Gen Cloud Contact Centers RingCentral Special Edition

Published by RingCentral

Finally, it’s here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition eBook. From compelling use cases to a handy glossary of terms, it unpacks everything you need to modernize your contact center so you can most effectively:

  • Minimize hold times—and maximize first-contact resolution
  • Empower your agents—with pop-up data and one-click SME access
  • Ensure personalized customer service across channels—from anywhere

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Related Categories Marketing Analytics, Customer Interaction, Customer Data, Customer Relationship, B2B, Collaboration, Technology, Customer retention, Measurement