2022 Guide to Leading an Agent-Centric Contact Center
Published by RingCentral
Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees in your contact center might feel like you’re on an impossible mission.
In this eBook, you'll learn:
- Why employee turnover continues to be a problem
- Why delivering consistently great customer experiences remains elusive for most businesses,
- The unintended, negative effects of some commonplace contact center practices.
- The best path to overcoming these obstacles is to embrace an agent-centric approach to how you design, deploy, and lead your contact center and customer experience strategy.
Read on for the tips, tricks, and insights that will enable you to grow your team’s productivity, elevate their satisfaction, and ultimately deliver exceptional customer experiences predictably and at scale.