Evolving Customer Experience and Expectations in Australia

Published by ServiceNow

Delivering a great customer experience is essential in
any business. It drives loyalty, customer retention and,
by extension, revenues and profits.

Done well, it can be a company’s point of difference,
providing a competitive edge.

Read now to discover why technology hasn’t solved customer service complexity – and how to close the gap in 2022.

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Related Categories Customer Interaction, Customer Data, Collaboration, Technology, Customer retention, Measurement