The CX Category Handbook: Connecting people, processes and systems to meet evolving customer needs

Published by ServiceNow

Today’s customers want you to always be there for them, with seamless experiences at every touchpoint. Meeting their ever-evolving needs may seem impossible, but it’s not! Read this CX handbook to see how you can fuel consistent, exceptional experiences with speed and efficiency, while lowering costs. By connecting everything on a single unified digital platform, you’ll bring together your people and systems, while streamlining and automating your processes.

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