Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often requires a feat of company-wide coordination. Agents must pull up account information for context, source answers from subject matter experts and quickly escalate potential issues.
Service teams tell us that...
Published: Jun 15, 2022
Chemical organizations face headwinds on many
fronts. Not only has revenue growth stalled, but more disruptors are entering the market. This represents a real challenge to traditional players in almost every segment of the industry.
Read now to discover how chemical companies achieve their sustainability...
Published: Apr 04, 2022
CPG business leaders at every level of the enterprise are responsible for delivering growth. This applies not only to general managers, but also to lower-level P&L owners such as brand managers, category managers, channel managers, regional managers and even process and plant managers that must deliver growth in profitability....
Published: Mar 30, 2022
7 Reasons to Expand E-Signature Usage
Over the last two years, electronic signature usage has exploded. Now that the technology is far more common, businesses looking to get ahead of their competition need to think bigger.
In this research, DocuSign shares data from a recent study of today’s leading business...
Published: Mar 24, 2022
In a market rocked by an economic crisis, rapid digitalization, and upstart agile competitors bringing products to market quickly, CPG companies have been forced to re-evaluate their strategic innovation priorities.
In this environment, the costs of failure can be great. Investing in the wrong portfolio of initiatives...
Published: Mar 30, 2022
This eBook covers the six practical steps your organization can take to become data-driven and how other organizations are using data to better customer interactions, improve efficiency, and increase agility.
Published: May 09, 2022
We’re coming off one of the most challenging years in business history. The pandemic forced every company to accelerate transformations that typically take years or even decades. Chief among them? The transition to a digital HQ.
Prior to the pandemic, an organisation’s physical headquarters served as the...
Published: Apr 05, 2022
In today’s intensely competitive marketplace, the business world is moving rapidly to online transactions from inefficient, costly, paper-based processes. Furthermore, consumers expect to be able to interact digitally anytime, anyplace, so providing easily accessible digital touchpoints is also critical to successfully...
Published: Mar 24, 2022
Read this ebook to learn how to become an expert in searchandising, whether you're a beginner or a more tenured online merchandiser.
Our 9 best practices come from tried-and-tested strategies our customers have implemented and have contributed to these companies seeing an increase in key KPIs, such as conversion...
Published: Jun 01, 2022
This HBR Report explores the value that data is bringing to organizations and how to avoid the common pitfalls many face when embedding a data strategy into their business.
Published: May 09, 2022
Delivering an inspirational online shopping experience is key to convert and retain customers. Having the tech stack that allows to build those experiences is the key.
In this guide, you’ll get insights on:
How to leverage Search as your first step to a headless architecture, within your existing environments...
Published: Jun 01, 2022
Still using manual sales planning processes? Inefficient, slow, and error-prone planning processes hurt performance and miss revenue opportunities. You need effective sales planning to achieve growth goals – because growth doesn’t just happen.
A new report from the Sales Management Association (SMA) drives...
Published: May 04, 2022
The consumer-packaged goods (CPG) industry has changed dramatically in the past decade. Rapid digitalization and agile competitors bringing products to market quickly has forced CPG leaders to re-evaluate their strategic growth plans and innovation priorities.
Read now to discover the 4 ways to accelerate innovation...
Published: Mar 30, 2022
Over the past year, society has proven we can be effective, creative and productive working from anywhere—even amid a global pandemic.
We’ve adopted alternative working hours, we’ve relocated, we’ve welcomed unexpected Zoom cameos, and we’ve gotten to know our colleagues on a more human...
Published: Apr 05, 2022
